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We hope your buying and selling process is a smooth experience. However, we realize that issues can arise during the transaction. To help you come to an amicable resolution, RAYAC offers multiple services. Any of these procedures may be initiated by contacting the RAYAC office at (717) 843-7891.

The Consumer Protection Committee
The function of the Consumer Protection Committee is to speak to members of the public who have voiced a concern or complaint regarding their real estate transaction. A committee member will contact the consumer to discuss their dispute and will then inform them of the options available if they wish to pursue the matter further. There is no cost to the consumer for this service.

The Dispute Resolution System
The Dispute Resolution System is more commonly referred to as Mediation. The REALTORS® Association, in cooperation with selected members of the Bar Association, has established a Mediation program for buyers, sellers and others who have been involved in a real estate transaction. Skilled lawyers who are impartial mediators will meet with all parties to attempt to resolve any disputes. This procedure is a contractual obligation as stated in the Pennsylvania REALTORS® Association’s sales contract. Any conclusions or results must be by the mutual agreement of all parties involved. Cost for this service is $175 per party. To start the mediation process please complete the mediation packet.

Ethics Complaints
The Members of the REALTORS® Association of York & Adams Counties agree to abide by the Code of Ethics of the National Association of REALTORS®. In the code, REALTOR® members pledge to provide fair and ethical treatment to clients, customers, the public and other REALTORS®. The penalties for a member’s violation of the Code of Ethics are disciplinary in nature and do not include monetary reimbursements to a buyer or seller. This procedure is designed to protect the integrity of the real estate profession. If found guilty, a REALTOR® member could be disciplined, fined, or in extreme cases, be expelled from the association. If you feel there is an alleged violation of the code, you may file an Ethics Complaint.

You will need to print the following items:

  1. General Instructions on the Ethics Complaint Process (Click Here)
  2. Code of Ethics and Standards of Practice of the National Association of REALTORS (2024)
  3. Ethics Complaint Form (Click Here)

Please read all materials carefully. In filing an ethics complaint, the complainant must complete an Ethics Complaint Form and cite which article(s) of NAR’s Code of Ethics have been violated and explain why they felt the articles were violated. Supporting documentation relating to the complainant’s case i.e. contracts, settlement statement, etc. should also be included in your submission of the Ethics Complaint form.

Type or print your complaint on the proper forms and return the package to:
Professional Standards Administrator
901 Smile Way
York, PA 17404

Upon receipt of your complaint, the Grievance Committee will review and determine if the complaint should be forwarded to a hearing in front of the Professional Standards Committee. Please be aware, if that occurs, your presence will be required at the hearing.

Housing Discrimination Complaint
Fair Housing Practices are guaranteed by federal, state and local laws. If you need more information or feel that housing or commercial property was withheld because of unlawful discrimination, please contact the York City Human Relations Commission at 717-846-2926, or the Pennsylvania Human Relations Commission at 717-787-9780.

Links to Additional Resources: